Returns & Exchanges
Merchandise returns are at the discretion of management. In general, returns will be accepted within 15 days with an original receipt. The product must be returned in unused, saleable condition and contain all original packaging and accessories. (Blister-packed items and shrink-wrapped boxes must be unopened.)
Some items are not normally returnable – collectible miniature games, collectible card games, and constructible strategy games. Cards Against Humanity, Software, CDs, Special Order items, Used Games, Consignment items, Clearance Items and Sold-As-Is are not returnable.
- If the merchandise was purchased by credit card, the refund can be credited back on the credit card used in the original transaction or may be taken as store credit.
- Otherwise, store credit will be issued. If the merchandise was purchased by check, only store credit will be issued.